Service & Shipping Policy

1. Service Delivery Policy

At Deixtra Private Limited, we are committed to delivering high-quality services that meet our clients' requirements and expectations. This policy outlines our approach to service delivery for all our offerings including web development, app development, graphic design, custom software solutions, and digital marketing.

1.1 Project Timeline & Delivery

  • All project timelines are established based on the scope and complexity of work required.
  • Every project will have a clearly defined timeline with specific milestones that will be agreed upon before project commencement.
  • Regular updates will be provided throughout the development process.
  • Any delay in project delivery will be communicated promptly with a revised timeline.

1.2 Quality Assurance

  • All deliverables undergo rigorous quality assurance testing before being presented to clients.
  • For web and app development projects, comprehensive testing across multiple devices and platforms is conducted.
  • For custom software solutions, thorough functional and security testing is performed.
  • Graphic design projects undergo multiple review stages to ensure they meet brand standards and client expectations.

2. Digital Product Delivery

For our digital products including POS systems, dropshipping solutions, and school management systems:

  • Digital products will be delivered via secure download links or through direct installation by our technical team.
  • Access credentials will be provided upon successful payment processing.
  • Installation support is available for all digital products as per the service agreement.
  • Digital products are typically delivered within 24-48 hours of purchase confirmation.

3. Service Level Agreements

All our service contracts include clear Service Level Agreements (SLAs) that outline:

  • Response times for support requests
  • Resolution timeframes for different issue categories
  • Availability guarantees for hosted solutions
  • Maintenance schedules and procedures
  • Escalation protocols for critical issues

Our standard SLA provides for a 24-hour response time for non-critical issues and a 4-hour response time for critical issues affecting system functionality.

4. Physical Product Shipping (When Applicable)

For any physical products or hardware components that may be part of our solutions:

  • Shipping is handled through reliable courier services with tracking capabilities.
  • Standard shipping typically takes 3-5 business days within the country.
  • International shipping times vary by destination (7-14 business days).
  • Shipping costs are calculated based on weight, dimensions, and delivery location.
  • Expedited shipping options are available at additional cost.

5. Client Responsibilities

To ensure timely delivery of services, clients are responsible for:

  • Providing necessary content, information, and feedback in a timely manner
  • Reviewing and approving deliverables within agreed timeframes
  • Ensuring availability for scheduled meetings and consultations
  • Providing accurate shipping information when applicable
  • Prompt payment as per the agreed payment schedule

6. Policy Updates

Deixtra reserves the right to update this Service & Shipping Policy periodically. Any changes will be communicated to existing clients and updated on our website. The current policy is effective as of May 2025.